Knowledge Base

I’ve just received my item but it is faulty, what should I do?

• Majority of our products are delivered to our customers in pristine condition.

• Should you received an item that is faulty or damaged, must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically via WhatsApp to 9639-6130 or email to with the order number.

• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.

• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite. Should you require our technician to be on-site for these matters, there will be labour and transport fee of $60 charged.

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