I did not receive any warranty card for my item?
• Our products do not come with any warranty card. Please be informed that we will use your order number as a verification for your product warranty and the warranty is effective from the date of delivery.
What does the warranty covers?
• Our warranty covers manufacturer defects against mechanism (excluding wear and tear).
• Note: Any repair or replacement under the warranty is limited to the defective part only.
What is not covered under the warranty?
• The warranty does not cover any problems resulting from wear and tear, user misuse, improper set-up or unauthorized modification.
• Warranty will end immediately if the product becomes defective as a consequence of misuse or lack of proper care and maintenance.
• If the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite.
I have just received my item and it is faulty/damaged. What should I do?
• Majority of our products are delivered to our customers in pristine condition.
• Should you received an item that is faulty or damaged, I-Running.sg must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number.
• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.
• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite.
I have been using the item for quite sometime and it is defective now. The product warranty is still valid. What should I do?
• I-Running.sg must be notified of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number.
• We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.
• However, if the problem is caused by loose screw or if there is plastic label/wrappers (problems that can be solved easily by the customers), customers can rectify the issue themselves without our technician to be onsite.
My item is defective and the product warranty has expired. What should I do?
• I-Running.sg must be notified of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number.
• Once the problem has been identified, our customer support will recommend a feasible solution to you.
• Should you want us to proceed and repair the item for you, we will try to replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.
• There will be a $30.00 labour fee for our technician to be onsite. The replacement part fee will also be borned by the customer.
Note
• I-running.sg reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.
• I-running.sg reserves the right to whether our technician should be sent down to rectify the item onsite depending on the severity of the problem. (Problems like shaking caused by loose screw, removal of plastic label/wrapper, noise caused by belt alignment and oiling of belt for treadmills, issues that can be resolved by the customers without our technician to be onsite).
• Should the issues can be resolved easily by the customers, as recommended and suggested by our staff but the customers still request for our technician to be onsite, there will be a $30 labour fee applicable.
• The warranty will end immediately if the product becomes defective as a consequence of misuse or a lack of proper care and maintenance.
• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.
• Should the warranty expires, there will be a $30.00 labour fee for our technician to be onsite. A separate, parts replacement fee will also be borned by the customer should replacement of parts are required.
• Replacement parts may take up to 5 days to 2 months subject to availability.
• The warranty is effective from the date of delivery.