JUST SO YOU KNOW
For bulky items:
Generally, our exercise bikes, spin bikes and foldable treadmills will be pre-assembled (unless stated otherwise or there is an option for you to choose the installation) and check by our technician in our warehouse before we deliver the items to our customers. Once the item is delivered, you may start using the item to exercise.
However, for big treadmills such as the TM-788, TM-988, TM-1088 and TM-1188, the treadmill might not be able to fit through the door if pre-assembled. Under this circumstances, we may need to assemble the treadmill onsite at our customer’s place. (Our customer service officers may require a measurement of your door width from you before any decision is made).
For other items:
For all other items, it is usually self-assembled (unless stated otherwise or there is an option for you to choose the installation).
For bulky items:
Delivery is made on weekdays, typically between 12pm and 6pm. Unfortunately, the exact timing of the delivery cannot be fixed as we are using a 3rd party contractor for the delivery. Delivery made on Saturdays are available for selected items at an additional cost.
A staircase delivery surcharge is applicable if staircase climbing in involved (i.e. the delivery man has to move the item up the stairs). The amount for staircase delivery fees differs for different products.
A delivery surcharge of $5 is applicable for delivery to Central Business District (CBD) areas while a delivery surcharge of $15 is applicable for delivery to restricted areas.
For small items:
Delivery is made by the courier company and a tracking number will be provided to you when requested. As the delivery is made by a courier company, we are unable to gauge the delivery timing nor guarantee a timeslot for you as we do not have any influence or control over the courier company’s delivery schedule.
For bulky items:
There would be a confirmation call or an SMS at least 1 day prior to the delivery date. This is to confirm your order delivery date and for us to prepare your item for delivery.
For small items:
Delivery is made by the courier company and a tracking number will be provided to you when requested.
Drop Off Point
Deliveries will be made to the reception or main entrance point of the building (unless pre-arrangement is made elsewhere). If you need more information regarding delivery, please contact our customer service department.
Most of our products are delivered in pristine condition. To ensure total satisfaction, please inspect your item thoroughly once you received your item. In the eventuality that an item is faulty or damaged, we must be notified by email at email@example.com or phone call within 24 hours upon delivery, with a photo or video of the faulty item for us to verify and carry out with the necessary action. In such cases, we will endeavour to replace the faulty part of the item, or the entire item, whichever is deemed suitable and feasible. However, for any item that is below S$80, the item is required to be brought back to our office for rectifying. If the item you bought is discontinued or non-replaceable you will be offered an alternative option.
In the event where replacing the faulty part is feasible but the customer requests for a return, a return shipping fee – amount depending on the bulkiness of the item is applicable and will be borne by the customer for us to arrange the courier to pick up the item from you. The item will be collected within 2 to 5 working days upon the return request and the refund will be processed, through the method which you used to purchase the item, within 3 working days after the item has been collected.
Please do not return an item without contacting us first as we would have to verify each case before proceeding with the return and refund.
Please also be informed that we do not practice change of mind policy.
Cancellation Of Orders
A 7% PayPal processing/admin fee will be borned by the customer should the customer decides to cancel the order. (i.e. Total payment for item is $100.00, Refund will be $93.00)
In the event where the product is already on its way for delivery, customers will also have to bear an additional minimum service fee of $40 (inclusive of labour and transport) for services that have been provided thus far at the point of the request.
Privacy & Security
I-running.sg does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to other parties. The only details that would be recorded through browsing cookies is your address for a more effective delivery. The information is only shared if you choose the “share” option.
Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Credit Card Security
When the order is placed on our website, the system will direct you to the Paypal payment gateway for the payment transaction. No credit card numbers or information will be stored or passed on to our website.
Making a Purchase – Ordering
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. The payment gateway accepts Visa and MasterCard. If you do not wish to pay by Paypal, please call or email us and we will advise you further with regards to the processing of your order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Making a Purchase – Confirmation of order
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. All items remain the property of TakeAseat.sg until paid in full.
All items are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered the option of an alternative or a refund.
Correcting Your Order
You are able to correct on your order up to the point at which you click on submit or make payment on the final page of our ordering process. You can also call us and we will be happy to help process your order.
Acknowledgement and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the products ordered.
In the eventuality of an item becoming out of stock, we will advise you of the new delivery time prior to placing a back order and you will also be offered the option of an alternative or a refund.
Payment, Pricing & Promotions
All promotions are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered an alternative or a refund.
Once you have registered and placed your order you will then have the ability to check on the status of your order.
Updating Account Information
Once registered you can then update your account information so that any deliveries are accurate and so that we can keep you informed of any special offers available to our customers. This is an option in service and will not be abused.