TERMS & CONDITIONS

By using our website and services, you agree to be bounded by the following Terms and Conditions. If you do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Making a purchase – Ordering

• Browse through our website and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

• For new customers, an account can be created when checking out.

• For existing customers, please login to your account when prompted in the checkout page.

• We accept Debit/Credit card payment via third party payment gateway. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake on our end.

Making a purchase – Confirmation of order

• When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

• We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

• In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

• All items remain the property of I-running.sg until paid in full.

Availability

• All items available for online purchase are not guaranteed to be in stock at the time of order processing. 

• All items are subject to availability. In the eventuality of an item becoming out of stock, we will advise you of the new delivery time and you will be offered the option of an alternative or a refund.

Correcting your order

• You are able to correct on your order up to the point at which you click on submit or make payment on the final page of our ordering process.

Acknowledgment and acceptance of your order

• Once you placed an order on our website, our system will automatically notify you by email as soon as possible to confirm receipt of your order.

Pre-orders 

• Some of our products may be placed under pre-order status while it is being restock.

• The ‘Estimated stock arrival date’ is the expected date where the shipment arrives at our warehouse, it does not mean the actual delivery date.

• The delivery will take another 3 to 5 working days once the shipment arrives.

Payment, pricing, promotions & discount coupons

• Payment will be done via third party payment gateway.

• All promotions are subject to availability.

• Discount coupons are non-refundable and non-exchangeable.

• I-running.sg reserves the right to change or end any promotions without prior notice. 

Delivery

• Our delivery usually takes about 3 to 5 working days – unless stated otherwise (i.e. on preorder status, customized item)

• The delivery is free – except for restricted areas or places with no direct lift access and stairs climbing is required for the delivery.

• Unfortunately, we are unable to accommodate request for specific date and timing for the delivery.

Return & upgrade policy

• Returns must fulfill ALL the return eligibility listed below and be approved by I-running.sg. Please contact our customer service team by emailing us at sales@I-running.sg for matters relating to returns

 

Return eligibility

1. All in-stock items (customized items not included) be returned within 7 days upon delivery only.

2. Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).

3. To upgrade to equivalent value or higher-value product.

4. A 20% restocking fee will be charged for the product that has been delivered, on top of the difference for the new product. (I.e. Product A that is unsatisfactory is $100, Product B that will be upgraded to is $150, then the total payment required will be $70; $100 x 20% + $50 top up difference between products.)

5a. For changing to a lower value product,  a 20% restocking fee will be charged for the product that has been delivered. (I.e. Product A that is unsatisfactory is $100, Product B that will be downgraded to is $90, then total payment required will be $10; price of product B – ($100 x 80%). 

5b. In the event that the total payment stated in (5a) is a negative value, no money will be refunded.

 

Cancellation

• In the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead of the restocking fee of 20%. (i.e. Total payment for item is $100.00, Refund will be $93.00)

 

For defective items

• Please contact us within 3 days hours upon delivery by emailing us at sales@i-running.sg if any product is defective.

• I-running.sg reserves the right to send replacement parts to make the item complete.

Product warranty

• Our products do not come with any warranty card. Please be informed that we will use your order number as a verification for your warranty.

• Our warranty covers manufacturer defects against mechanism and labour only.

• I-running.sg reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.

• The warranty will end immediately if the product becomes defective as a consequence of misuse or a lack of proper care and maintenance.

• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Replacement parts may take up to 5 days to 2 months subject to availability.

I have just received my item and it is faulty/damaged. What should I do?

• Majority of our products are delivered to our customers in pristine condition.

• Should you received an item that is faulty or damaged, I-running must be notified within 3 days upon delivery of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number.

• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.

I have been using the item for quite sometime and it is defective now. The product warranty is still valid. What should I do?

• I-running.sg must be notified of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number. 

• We will replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

My item is defective and the product warranty has expired. What should I do?

• I-running.sg must be notified of such defect via an photo or video of the relevant defect sent electronically to sales@i-running.sg with the order number. 

• Once the problem has been identified, our customer support will recommend a feasible solution to you.

• Should you want us to proceed and repair the item for you, we will try to replace the faulty part of the item. However, the replacement part may take up to 5 days to 2 months subject to availability.

• There will be a $30.00 labour fee for our technician to be onsite. The replacement part fee will also be borned by the customer.

Note

• I-running.sg reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.

• The warranty will end immediately if the product becomes defective as a consequence of misuse or a lack of proper care and maintenance.

• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.

• Should the warranty expires, there will be a $30.00 labour fee for our technician to be onsite. A separate, parts replacement fee will also be borned by the customer should replacement of parts are required.

• Replacement parts may take up to 5 days to 2 months subject to availability.

• The warranty is effective from the date of delivery.