How long does the delivery takes?
• Our delivery usually takes about 3 to 5 working days – unless stated otherwise (i.e. on preorder status, customized item, notice on our storefront).
• From time to time such as after a major sales where orders are on a higher side (Such as Black Friday, Cyber Monday, 11 Nov, 12 Dec), our delivery may take slightly longer than usual of up to 3 to 7 working days. Our team is working hard to get the orders delivered as soon as we can.
Is the delivery free?
• The delivery is free – except for restricted areas or places with no direct lift access and stairs climbing is required for the delivery.
• Please refer to “Is there any delivery surcharge? – For Bulky Items” below for the delivery surcharge for restricted areas and stairs climbing.
• Some of our products may be placed on preorder status as indicated in red in the product description section.
• The “Estimated stock arrival date” is the date where the shipment is expected to arrive to our warehouse.
• The delivery for preorder items will take about 3 to 5 working days once the shipment has arrived.
Can I choose my preferred delivery date and timing?
• Unfortunately, we are unable to accommodate request for specific date and timing for the delivery.
What are your delivery methods?
• Our delivery are generally classified into two methods:
1. Bulky items – In-house delivery / contractor delivery
2. Small items – Courier delivery
How is your delivery process like? – For Bulky Items
• Our delivery team will give you an confirmation call or SMS prior to the delivery.
• Should you be able to make it for the delivery, kindly acknowledge the call or SMS sent to you.
• Should you be unable to make it for the delivery, please kindly let us know and our delivery team will reschedule your delivery to the next available date.
Is there any delivery surcharge? – For Bulky Items
• For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies – with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so.
• The surcharge amount vary between products according to their weight and sizes.
I need the item urgently. Please help?
• Please drop us an email with your order number to firstname.lastname@example.org and we will try our best to deliver your item as soon as our delivery schedule permits. However, there is no guarantee.