Is there any delivery surcharge? – For Bulky Items
• For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so.
• A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.
• Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute and the item is loaded into our delivery vans, a re-delivery surcharge of $30.00 applies.
Staircase Delivery Fees
• Normal treadmills: $20 for first non-lift accessible floor and $30 for subsequent floors per item
• Heavy treadmills (For TM-988 and TM-1088): $50 for first non-lift accessible floor and $80 for the subsequent floors per item
• Exercise bikes: $15 for first non-lift accessible floor and $25 for subsequent floors per item
• Recumbent bikes, spin bikes*, elliptical trainers, magnetic rowers: $20 for first non-lift accessible floor and $30 for subsequent floors per item
• Yesoul V1 spin bikes: $30 for first non-lift accessible floor and $50 for subsequent floors per item
• Water rowers: $50 for first non-lift accessible floor and $80 for the subsequent floors per item
Please kindly check with our customer service should the item does not fall under any category above or more information is needed.