How is your delivery process like? – For Bulky Items
• Our delivery team will give you an confirmation call or SMS prior to the delivery.
• Should you be able to make it for the delivery, kindly acknowledge the call or SMS sent to you.
• Should you be unable to make it for the delivery, please kindly let us know and our delivery team will reschedule your delivery to the next available date.
Is there any delivery surcharge? – For Bulky Items
• For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so.
• A $15.00 delivery surcharge applies for delivery to special or restricted areas i.e. Sentosa, Jurong Island.
• Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute and the item is loaded into our delivery vans, a re-delivery surcharge of $30.00 applies.
Staircase Delivery Fees
• Normal treadmills: $20 for first non-lift accessible floor and $30 for subsequent floors per item
• Heavy treadmills (For Kingsmith K12 Pro, K15, TM-988 and TM-1088): $50 for first non-lift accessible floor and $80 for the subsequent floorsper item
• Exercise bikes: $15 for first non-lift accessible floor and $25 for subsequent floorsper item
•Recumbent bikes, spin bikes*, elliptical trainers, magnetic rowers: $20 for first non-lift accessible floor and $30 for subsequent floorsper item
•Yesoul V1 spin bikes: $30 for first non-lift accessible floor and $50 for subsequent floorsper item
• Water rowers:$50 for first non-lift accessible floor and $80 for the subsequent floorsper item
Please kindly check with our customer service should the item does not fall under any category above or more information is needed.
Installation/Assembly option
• We do provide installation/assembly options for you to choose if you would like to assemble the item yourself or have it assembled by our team for some of our products.
• These options are available to choose from under the product listing page.
• Should you choose self assemble/without installation but requires assembly service by our team after the delivery, the charges are as follows: $30 per exercise bike/spin bike, $50 per treadmill
I need the item urgently. Please help?
• Please WhatsApp us at 9639-6130 or email us at support@takeaseat.sg
with your order number and we will try our best to deliver your item as
soon as our delivery schedule permits. However, there is no guarantee.