The delivery is generally free except for the followings:
(1) Delivery to restricted areas such as Camps, Jurong Island, Sentosa etc.
(2) Places with no direct lift access and stairs climbing is required during the delivery.
Delivery Surcharge
• For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies – with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so.
• The amount for staircase delivery surcharge can be found under the ‘Shipping’ page.
• Restricted areas delivery surcharge of $15.00 applies to special or restricted areas.
• Re-delivery surcharge of $30.00 applies should you acknowledged our confirmation call or SMS for the delivery but is not available to receive it at the last minute while the item is out for delivery with our delivery team.
Staircase Delivery Fees
• Normal treadmills: $20 for first non-lift accessible floor and $30 for subsequent floors per item
• Heavy treadmills (For TM-988 and TM-1088): $50 for first non-lift accessible floor and $80 for the subsequent floors per item
• Exercise bikes: $15 for first non-lift accessible floor and $25 for subsequent floors per item
• Recumbent bikes, spin bikes*, elliptical trainers, magnetic rowers: $20 for first non-lift accessible floor and $30 for subsequent floors per item
• Yesoul V1 spin bikes: $30 for first non-lift accessible floor and $50 for subsequent floors per item
• Water rowers: $50 for first non-lift accessible floor and $80 for the subsequent floors per item
Please kindly check with our customer service should the item does not fall under any category above or more information is needed.
