Knowledge Base

Is the delivery free of charge?

The delivery is generally free except for the followings:

(1) Delivery to restricted areas such as Camps, Sentosa, Jurong Island etc.

(2) Places with no direct lift access and stairs climbing is required during the delivery.

 

Delivery Surcharge

• Staircase delivery surcharge is chargeable depending on the product and floors involved, the amount can be found below.

• Restricted areas delivery surcharge of $30.00 applies to special or restricted areas such as Sentosa, Jurong Island etc.

• Re-delivery surcharge of $30.00 applies should you acknowledged our confirmation call or SMS for the delivery but is not available to receive it at the last minute while the item is out for delivery with our delivery team.

 

Staircase Delivery Fees

For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge applies with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so as the equipment can be very heavy. Please pay the fee directly to our delivery team.

Dumbbells (2-units or more): $20 for each non-lift accessible floor per unit

 Normal treadmills: $20 for each non-lift accessible floor per item

 Heavy treadmills (For Kingsmith K12 Pro and K15): $50 for each non-lift accessible floor per item

 Heavy treadmills (For TM-988 and TM-1088): $70 for first non-lift accessible floor and $50 for each subsequent non-lift accessible floor per item

• Exercise bikes: $15 for each non-lift accessible floor per item

• Recumbent bikes, spin bikes*, elliptical trainers, magnetic rowers: $20 for each non-lift accessible floor per item

• Yesoul V1, G1 spin bikes: $50 for each non-lift accessible floor per item

• Water rowers: $50 for each non-lift accessible floor per item

Please kindly check with our customer service should the item does not fall under any category above or more information is needed.

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